FAQ

1. Do you take returns?
2. How long does it take to ship?
3. Can I change a shipping address?
4. How do I know where my package is, do you give me a tracking number?
5. How do you calculate shipping fees?
6. How long does it take for me to get a refund?
7. Do you sell gift cards?
8. Do you match prices if an item goes on sale after my purchase?
9. I don't see a phone number, how can I contact your customer service team?
10. Can I change a shipping address?
11. I tried to check out and the item in my shopping cart disappeared, what happened?
12. I need to update information to my account with you, what do I do?
13. Do you accept international credit cards?
14. Can I change a shipping address?
15. Do you charge GST on any item?
16. Is it safe to use my credit card on your site?
17. I would like to return a gift that was sent to me. How do I do that?
18. Is it safe to use my debit card online?
19. What forms of payment do you accept?
20. What can cause my order to be delayed?
21. Can I use PayPal to pay?
22. What are cookies? Do I need to enable cookies on my browser?
23. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
24. Are there any benefits to having an account with you?
25. How can I get in contact with your team?
26. How do I know it is safe to shop with you?
27. What are your shipping and return policies? 

1. Do you take returns?

A: If you are not 100% satisfied with your purchase from M.R.K.T. you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, swing tags still attached, and in the original packaging if possible.)

We are still working out the work flow of the automated returns, but in the meantime you can message us via the returns page. 

When sending the package back to us by post only, please make sure the merchandise is in its original packaging and place it in a shipping box/bag (the best would be to use the shipping bag we sent you your order in). If you do use the used shipping bag, be sure to remove or cover any existing labels from the bag. Attach the new shipping label to the sealed bag. A black marker can also be used to cover any existing bar codes.

It may take 4-5 business days for your return to reach us in Seaford, Australia. Once it is received and inspected (usually within 3-4 business days of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days of inspection. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

2. How long does it take to ship?

A: If the item is in stock, then we typically turn around orders in 1 - 2 business days. That means your package should be out the door and with the courier in 1 - 2 business days. The shipping time will vary by final destination and shipping options chosen (see shipping). 

3. Can I change a shipping address?

A: Once an item is ordered, it is immediately logged into our system and shipping label is printed. Changing an address can be a bit tricky and cause a delay in the package moving out of our warehouse. We suggest you keep the address originally entered. If you have us a completely incorrect address, don't worry we can try to get you sorted. Email us at matt@mrktaustralia.com.au

4. How do I know where my package is, do you give me a tracking number?

A: Of course. As soon as a package leaves our warehouse our system will send you an automated email with your tracking number and directions to check on the status of the delivery. Note, we are unable to provide tracking for New Zealand.

5. How do you calculate shipping fees?

A: Shipping fees are based on a per package rate. The rate is a standard rate we receive from our chosen freight company, and then pass it on to you. Please see our shipping page.

6. How long does it take for me to get a refund?

A: It may take 5-10 business days for your return to fulfillment center in Melbourne, Australia. Once it is received and inspected (usually within 48-72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 5 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. We do not refund any delivery costs.

7. Do you sell gift cards?

A: Not currently, but we plan to in the future. Check back for updates.

8. Do you match prices if an item goes on sale after my purchase?

A: If an item you order from www.mrktaustralia.com.au goes on sale on our site within 7 days of your original purchase, just contact during that 7 days and we will be happy to make the adjustments to your payment.

9. I don't see a phone number, how can I contact your customer service team?

A: Please send us an email at matt@mrktaustralia.com.au, and you can expect a reply within 48 hours. 

10. How do I unsubscribe from any of your mailing lists?

A: At the bottom of every mailing list email you receive from us there is a link "Unsubscribe from List". Please click on this link to unsubscribe yourself.

11. I tried to check out and the item in my shopping cart disappeared, what happened?

A: We are sorry that you were not able to complete your order. The selection on www.mrktaustralia.com.com is in live mode. There is a chance that another customer is looking at that exact item, size, and color at the moment you are. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. On the rare occasion that this does happen, and your checkout goes through, our customer service team will notify you as soon as possible with a solution.

12. I need to update information to my account with you, what do I do?

A: You will need to login to your account and profile and make the update through the user profile page. If you still need help, you can always send an email over to matt@mrktaustralia.com.au

13. Do you accept international credit cards?

A: Yes we can accept international credit cards. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.

14. Can I change a shipping address?

A: Once an order is placed, you can change your shipping address within 12 hours. Once an order is shipped, you cannot change your shipping address. For any issues, please contact us at matt@mrktaustralia.com.au and we will help you get it sorted out.

15. Do you charge  GST on any item?

A: All prices are quoted in Australian dollars with GST included.

16. Is it safe to use my credit card on your site?

A: The mrkstore.com website is powered by SHOPIFY.com, the most trusted commerce platform in the world. MRKT does not hold credit card information or process payments directly. The transaction is carried out on SHOPIFY.com servers.

17. I would like to return a gift that was sent to me. How do I do that?

A: If you are not 100% satisfied with your gift from mrkt you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)We are still working out the work flow of the automated returns, but in the mean time you can email us at matt@mrktaustralia.com.au to get your return arranged.

18. Is it safe to use my debit card online?

A: The mrktstore.com website is powered by SHOPIFY.com, the most trusted commerce platform in the world. The MRKT LTD does not hold credit card information or process payments directly. The transaction is carried out on SHOPIFY.com servers.

19. What forms of payment do you accept?

A: MRKT currently accepts Visa, MasterCard, Discover, and American Express for all orders.

20. What can cause my order to be delayed?

A: Two possible reasons:

1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

21. Can I use PayPal to pay?

A: Yes.

22. What are cookies? Do I need to enable cookies on my browser?

A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. In order to maintain privacy, cookies are not used to store personal information. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

When you have your cookies enabled on your browser you will be able to use all the functions of the mrkrstore.com site. Cookies need to be enabled on your browser so you can add products to your shopping cart.

23. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

A: It is highly possible you entered the wrong credit card information, or the information of an expired account, please double check the credit card number and expiration date on your card. Keep in mind we only accept Visa, MasterCard, Discover, and American Express for credit card payment.

24. Are there any benefits to having an account with you?

A: It just makes everything easier, and all your records in one place!

Your Account Information

Process a Return

Your Wish List

Your Email Subscriptions

Your Coupons and Gift Certificates

25. How can I get in contact with your team?

A: Feel free to get in touch with us with whatever method is easiest for you.

1. Email us: matt@mrktaustralia.com.au

26. How do I know it is safe to shop with you?

A: In building our mrktstore.com website we sought out the most trusted commerce platform in the world, SHOPIFY.com.

27. What are your shipping and return policies?

Australia & New Zealand

A: Our standard delivery fee is set by the current market rates set by our chosen freight company that are clearly stated at checkout. We do not have a return service for refunded items. We recommend using Australia Post. 

 

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